FINDING AN ITEM
Q: How can I find an item I saw somewhere?
Q: Where does Timothy K accept orders from?
Q: What forms of payment are accepted for online purchases, and when am I billed?
Q: How will I know if my order is confirmed?
CHANGES TO YOUR ORDER
Q: Can I make changes to my online order?
TRACKING YOUR ORDER
Q: How can I track the status of my order?
Q: What if I place an order and Timothy K doesn't have the item in stock?
Q: How do I place a gift order?
A: You may include a brief message on the final page of your order confirmation. The gift message will be included within the order box and sent to the reciever of your gift. The billing information will be sent to your nominated billing address.
Q: Can I purchase or redeem a Timothy K Gift Card online?
To redeem your Gift card simply add your desired product to the timothyk shopping cart and during checkout, add your unique coupon number that is printed on your e-card and the total amount will be adjusted to take into account the e-card amount.
Q: What shipping options are available?
NOTE: No Saturday or Sunday deliveries.
SHIPPING TIME ESTIMATES
Q: When is my order shipped?
Delivery times depend on a Parcel’s place of origin and its destination. Based on this, Australia Post has the following delivery times:
These timetables are guidelines only and based on reasonable expectations and experience.
SHIPPING TO P.O. BOXES
Q: Can I ship an order to a P.O. box?
Q: Can I ship an order to a foreign country?
SHIPPING TO MULTIPLE ADDRESSES
Q: Can I ship an order to multiple addresses?
Q: What is Timothy K 's Return Policy?
RETURNS BY MAIL, & EXPRESS EXCHANGES
Q: How can I return or exchange merchandise ordered from Timothy K?
Refunds are processed when item(s) are received. Refunds are given for the price indicated on the original documents and any applicable taxes. Shipping charges are not refunded on international transactions. Credits for returned merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.
RETURNS WITHOUT RECEIPT
Q: What if I need to make a return, but I've lost my original receipt?
Q: How do I return an item I received as a gift?
IMPORTANT: We do not provide refunds for returning unwanted gifts or gift cards.
Stuck on what tie to wear with which shirt? Here are some guidelines that you should keep in mind when updating your shirt and tie collection.
Everyone should own a crisp white shirt, along with either a pale blue or light grey shirt as wardrobe staples. These basics are the most versatile and are very easy to match. They’re also appropriate for most dress codes, and are appropriate for almost any occasion.
How conservatively you dress is of course dictated by your working enviroment or the dress code of a special occasion. Although with today’s massive variety or patterned shirts it shouldn’t be a problem to find an updated alternative to your basics.
Whether striped, checkered, textured or plaid there is a tie out there to match your choice. However, as this is unfamiliar territory for a lot of guys, here are some fool proof guidelines.
When coordinating your outfit always aim to stick to three colours.
Anymore than three and your on your way to committing serious fashion faux pas. More than three colours should only be attempted, with caution, by the most advanced style gurus. Don’t underestimate simple.
Striped shirts with striped ties ARE ok together as long as the stripes are not identical in size. Otherwise you could be in danger or blending into a barber pole.
Avoid, at all costs wearing matching patterns across the whole outfit. This means that a checkered shirt, tie and suit combo is a definitely not good. If you’re combining a striped shirt and tie, then stick to a plain suit.
When choosing a tie to wear, keep in mind that one colour in your tie should match preferably your shirt, or if not, then definitely your suit.
Wearing solid coloured shirts with a matching solid coloured tie is slightly out-dated and is reminiscent of high-school formals. For a formal look, consider a matching tie that has textured medium to thick stripes.
If you’re going to venture down the polka-dot path, keep it very simple.
Likewise with other unique or uncommon patterns. Looney Tunes characters, soccer balls and treble clefs are never appropriate and should be illegal. I think.
The most important thing is to never be afraid to try. Always have fun and be prepared to change, that way you will always fill your wardrobe with an outfit for every occasion.
Q: How should I care for my Timothy K products?
Here are a few more tips for keeping your items looking their very best.
Ties are made of delicate fabrics such as silk. And if you want your tie to always have a new look and last, like any precious material it needs to be treated with care.
It is difficult to remove stains and very often the tie is permanently ruined. Even if you manage to get the stain out of the tie, the cleaning process may damage the tie and it may not look as nice as before. Hence, be careful in general with delicate fabrics andbe careful not to get any stains on the tie in the first place.
If unfortunately you spill something on your tie, blot the stain with a tissue or handkerchief. Remember not to rub the stain as this will enlarge the affected area.
After that you may use a moistened washcloth to rub the stain slightly and see if the stain can be removed.
Then use a hair-drier to get rid of the moistness left. Do not hold the hair-drier too close to the tie since high temperature can damage the fabric and remember use a very low heat setting and be patient with it drying.
If that's not successful, you may try cleaning it in water bt hand making sure this is not hot. (Note: The tie may shrink if you clean it with water. Also, you must not put a tie in a washing machine.) Soak the stain in water and slightly rub the stain with your hand.Remeber its a delicate fabric.
If a mild cleaning agent is used, you should first apply a little of it at the back of your tie (or other not easily seen places) to check if the cleaning agent will weaken the colour or damage the fabric of the tie, leave the tested area for about 20-30 mins to allow the agent to take effect,before moving onto the stained area.
Another choice is to send your tie to a dry-cleaner. However, note that the chemicals used in dry-cleaning may damage your tie, even if the dry-cleaner is among the best ones. Furthermore, a silk tie will lose its shine after dry-cleaning. Remember to point out the stain to the dry-cleaner. This ensures that the dry-cleaner will pay attention to the stain during the dry-cleaning process.
If you have any questions about this privacy statement, the practices of this site, payment inquiries or your dealings with Timothy K, please feel free you can contact us on the relevent section below: